Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can start request at  https://walmye.com/return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at  support@walmye.com.

WAlMYe offers a dispute solution within 72 hours and the process can be accelerated if you provide the following information:

Photos or videos of the flawed item to prove damage.
If photos cannot prove the deficiency of the products, please upload videos.
Screenshot of the received e-mail or dispute including name, date, and content.
The products need to be returned to WAlMYe if our Dispute Team asks in the “Disputes” section.

WAlMYe will offer a refund, resend, or accept the return for any of the following cases:

1. Orders Not Received

WAlMYe will not deal with the refund or resend if the tracking information shows the order is delivered.

• Incorrect/insufficient Address.
• No Such Number.
• Recipient unknown.
• Refused.
• Do not pick up in time.
• No safe delivery location.
• Uncleared customs.
• Others.

Note：

The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, your need to pick up the package by himself/herself. Otherwise, the product will be returned us.

2. Products Damaged

WAlMYe offers a full refund or a replacement if products are badly damaged when they arrived .
WAlMYe offers a partial refund or a replacement if products are partially damaged when they arrived (except thread, slightly wrinkled, small scratches etc.).

Note：

For damaged products, please send us the pictures of tracking Label, damaged package and damaged products within 7 business days when the packages are delivered. If any of the pictures is missing, we will not accept the refund request.

3. Incorrect or Missing Products

WAlMYe has a strict quality control process before products are dispatched. WAlMYe will deal with incorrect or missing products as follows:

• For incorrect products, WAlMYe offers a full refund or replacement.
• For products with the wrong color, size which affects product function, WAlMYe offers a refund or resend if you provide a screenshot including name, content, and date.
• For parts missing which doesn’t affect product function, WAlMYe may refund partially or resend the missing part; for parts missing that affect product function, WAlMYe resend the product only.
• For accessories, WAlMYe will resend the accessories.

Note：
For the size problem, WAlMYe will appreciate it a lot if you can measure the product according to the correct measurement method and provide us a photo of the measurement. Then, our dispute team will deal with your disputes quickly.

4. Orders Cancellation

For order cancellation, WAlMYe offers a full refund BEFORE orders are confirmed and start processing :

Once an order is confirmed and start processing, all occured shipping fee will be charged if you cancel this order. This may include the shipping fee from factory to our warehouse. The detailed figure is counted on weight of the product.
Once an order is fulfilled, no refund will be accepted for order cancellation.

5. Orders Delayed

Order delayed refers to orders that are lacking tracking information and orders in transit, pending, expired for over 40 days counting from the date that order departed. However, the following countries and shipping methods may be different:

For orders shipped to the USA, it is after 20 days counting from the date that order departed.

Note:
For the missing or latency on tracking information of orders, WAlMYe will assist with requesting updates from logistics providers, however not taking any responsibilities.

WAlMYe will NOT offer a refund, resend, or accept the return for any of the following cases:

1. Deadline of Orders

You cannot open a dispute if the order status is closed, the order close date usually is around 20 days.
Your dispute cannot be resolved when your order is closed and tracking information.

2. Limit of Returns

Please return products within 10 days after receiving products. 

3. Unacceptable Disputes

WAlMYe shall not accept any unreasonable disputes, including but not limited to:

• The buyer does not like it.

•  Products smell unusual.

• The buyer ordered the wrong items or SKU.

•  The shipping address was incorrect.

• Tracking information deleted by logistics companies or local post offices.

4. Service Products

Generally, Service products may not be accepted for return.

For service products without WAlMYe quality checking inspection, WAlMYe may not accept the disputes.

5. Force Majeure

WAlMYe takes no responsibility for any product damage or shipping delay caused by the act of God, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

However, WAlMYe will notify you by Email, WhatsApp, etc.


WAlMYe may have to modify your shipping fee under the following cases:

1. Remote Area

Some addresses may not be reached by shipping supplier, and WAlMYe will have to adjust to another valid method. If this will lead to modification of shipping fee, compensation shall be charged accordingly. If there is no shipping supplier applicable, we may have to cancel your order. Our customer service assistant will contact you under such circumstances, please pay attention.

2. Large Quantity of Low Density Products

Products of low density, like pillows, fluffy toys can be charged higher shipping fee by international couriers, especially when purchased in large quantities. If this happens, our customer service assistant will contact you under such circumstances, please pay attention.

3. VAT

Generally, VAT are included in the product cost. However, several countries may charge additional VAT upon shipping. If this happens, our customer service assistant will contact you under such circumstances, please pay attention.

4. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Destination Limits

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at  support@walmye.com .

Note :

For portable house we can't accept refund and return, because this house is customize for you, we only accept refund if serious case like quality issue or deliver damage,

For more information contact us : support@walmye.com.