FAQ

Orders & Payment

What payment methods do you accept?
We accept major credit and debit cards and the secure payment options displayed at checkout. Prices are shown in the currency available on the storefront or at checkout.

Is it safe to order from WALMYE?
Yes. Payments are processed through secure payment providers. WALMYE does not store your full payment card details.

Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@walmye.com. If the order has already been processed or shipped, changes or cancellation may no longer be possible.

Shipping & Delivery

How long does order processing take?
Orders are normally processed within 1–3 business days. Processing time is separate from delivery time.

How long does delivery take?
Estimated delivery is generally 9–14 business days after processing. Delivery times are estimates and can vary depending on destination, carrier operations, customs, holidays, and other circumstances outside our control.

Do you ship internationally?
Yes. WALMYE serves customers internationally where shipping is available at checkout.

How do I track my order?
When tracking is available, we will send the tracking information to the email address used for your order. Please allow time for the carrier to activate and update tracking.

Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility.

Returns & Refunds

What is your return policy?
You may request a return within 30 days of delivery. Items must be unused, unworn, and in their original condition with original packaging and tags where applicable. Contact support@walmye.com before sending a return so we can provide instructions.

Can every item be returned?
Some items may not be eligible for return for hygiene, safety, personalization, final-sale, or other reasons stated on the product page or in our Refund & Return Policy. Please review the policy before returning an item.

What if my item arrives damaged, defective, or incorrect?
Contact support@walmye.com promptly with your order number and clear photos or video showing the issue. We will review the case and provide the appropriate resolution.

How long do refunds take?
After an approved return is received and inspected, the refund will be issued to the original payment method. Your bank or payment provider may require additional time for the refund to appear.

Who pays return shipping?
Return shipping responsibility depends on the reason for the return. If an item is confirmed to be damaged, defective, or incorrect, please contact us for instructions. For other eligible returns, return shipping costs may be the customer's responsibility unless otherwise stated in our Refund & Return Policy.

Products & Sizing

How do I choose the right size?
Please review the size information provided on the product page before ordering. Measurements and fit can vary by product.

Will product colors look exactly the same as on my screen?
We aim to display product colors accurately, but colors may vary slightly due to screen settings, lighting, photography, and production differences.