Returns & Refunds

We want you to feel confident ordering from WALMYE. If you need help with a return, refund, damaged item, incorrect item, or delivery issue, contact us at support@walmye.com before sending anything back. Please include your order number and a brief description of the issue. For damaged, defective, or incorrectly produced items, include clear photos or video when possible.

30-Day Return Window

For eligible items, you may request a return within 30 days of delivery. To be eligible for a standard return, the item must be unused, unworn, unwashed, unaltered, and in its original condition.

Damaged, Defective, Misprinted or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible. We strongly recommend reporting these issues within 7 days of delivery so we can investigate and resolve them quickly.

How to Start a Return

Email support@walmye.com before returning your order. Once your request is reviewed and approved, we will provide the appropriate return instructions and return address. Returns sent without prior authorization may not be accepted.

Return Shipping

For standard returns based on preference, fit, or change of mind, the customer is generally responsible for return shipping costs unless required otherwise by applicable law. If WALMYE confirms that an item arrived damaged, defective, misprinted, or incorrect, we will work with you on an appropriate resolution.

Refunds

After an approved return is received and reviewed, we will notify you of the outcome. Approved refunds are issued to the original payment method and in the original purchase currency. Your bank or payment provider may require additional time to post the refund.

Non-Returnable Items

For hygiene and safety reasons, certain items such as underwear, swimwear, socks, masks, or similar personal-use products may not be returnable unless they are defective or incorrectly fulfilled. Items that have been worn, washed, stained, altered, misused, or deliberately damaged are not eligible for standard returns. Any additional product-specific exclusions will be stated on the relevant product page where applicable.

Order Changes & Cancellations

Because many WALMYE items may enter production shortly after an order is placed, contact us immediately if you need to change or cancel an order. We will make reasonable efforts to help, but once production or fulfillment has started, changes or cancellation may no longer be possible or may not qualify for a full refund.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information. Additional shipping charges or delivery problems caused by incorrect or incomplete customer-provided information may be the customer's responsibility.

Lost Packages

If tracking indicates a delivery problem or your package has not arrived by the estimated delivery date, contact us promptly. For suspected lost packages, we recommend contacting us within 7 days after the estimated delivery date so we can begin an investigation with the shipping provider.